Shipping policy

Shipping Policy

Last updated: October 3, 2026

For orders delivered to the United States or Germany, we prioritize fulfillment from Amazon fulfillment centers in the destination country, subject to stock availability for the selected model and variant. If local stock is unavailable, the order will be shipped using an international delivery service. Orders to other destinations use the available international shipping route.

1. Order Processing

In-stock orders are normally processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.
Pre-order or customized items follow the lead time shown on the product page.

2. Delivery Time

For items available in the destination-country Amazon fulfillment center, estimated delivery from payment confirmation is:

United States — local fulfillment: approximately 3–5 business days for standard delivery to the contiguous United States.
Germany — local fulfillment: approximately 2–5 business days for standard delivery within Germany.

If local stock is unavailable, estimated international transit time after dispatch is:

United States: approximately 5–8 business days via Air Line.
Germany and EU: approximately 6–9 business days via Europe Air Line.
DHL Express, where available at checkout: approximately 3–5 business days.

International transit estimates exclude the 1–2 business days normally needed for order processing. These are estimates, not guaranteed delivery dates. Stock availability, remote delivery addresses, public holidays, customs clearance, carrier disruption and severe weather may affect delivery. Contact support before ordering if you need to confirm local stock or a time-sensitive delivery.

3. Shipping Rates

Available shipping methods and the exact cost for your destination are shown at checkout before payment. Rates may vary by delivery address, order value and service level. If a free-shipping offer applies, it will be displayed in the cart or at checkout.

4. Order Tracking

After shipment, a tracking number will be sent to the email address used for your order. You can also review your order status through your store account.

5. Customs and Duties

The import information below applies to international shipments. Delivery from stock already held in the destination country follows the local delivery route.

Import duties, taxes, VAT, customs processing charges and carrier handling fees may apply according to the destination, shipment origin, product classification, shipment value and current law. Unless checkout explicitly states that duties and taxes are prepaid, the recipient is responsible for charges assessed by customs or the carrier.

Contact support@saydian.com before ordering if you need a landed-cost estimate. We provide available commercial documents for customs clearance.

6. Returns and Shipping

Items may be returned within 30 days after delivery when unused, undamaged and complete with all original accessories and packaging, subject to our return policy.
Contact support to obtain return authorization and the assigned return address before sending an item back. An Amazon fulfillment center is not automatically your return address.
For non-defective returns, the buyer covers return shipping.
For defective, wrong or missing items, we cover reasonable shipping costs for replacement or refund in accordance with our return policy.